Terms & Conditions — AI Employee Suite

Last Updated: 6-22-2026

These Terms & Conditions ("Terms") govern your purchase and use of the AI Employee Suite ("Service") offered by ROI Builder, LLC, an Idaho limited liability company ("Company," "we," "us," or "our"). By submitting an order through this checkout page, you ("Customer," "you," or "your") agree to be bound by these Terms.

If you do not agree to these Terms, do not complete your purchase.

1. Description of Service

AI Employee Suite includes:

A white-labeled CRM platform, including unlimited websites, funnels, automations, forms, surveys, calendars, and pipelines as made available through the platform from time to time

Voice AI, configured to answer and manage inbound phone calls on Customer's behalf

Conversation AI, configured to respond to text messages, web chat, and supported social/DM channels on Customer's behalf

Custom configuration of the above AI tools based on information Customer provides during an onboarding call (the "Setup Call")

The Company reserves the right to modify, add, or remove features within the Service at its discretion, provided that any material reduction in core functionality will be communicated to active Customers in advance.

2. Fees and Payment

2.1 Setup Fee. Customer agrees to pay a one-time setup fee of $497 (discounted from a standard rate of $1,000 under current promotional "Founders Pricing," which may be modified or discontinued at any time without affecting Customers who have already purchased). The setup fee covers the Setup Call and custom configuration of Voice AI and Conversation AI for Customer's business.

2.2 Recurring Subscription Fee. Customer agrees to commit to the program for 1 year. Customer agrees to pay a total of $7,164 per year, broken up as a recurring fee of $597 per month for continued access to the Service, billed automatically to the payment method on file on the same calendar day each month as the original purchase date, until cancelled in accordance with Section 3. The user may opt to pay for one year in advance and get 2 months free for a price of $5,970.

2.3 Usage-Based Charges. Phone and SMS usage (including but not limited to call minutes, text message segments, and phone number rental) are billed separately from the monthly subscription fee and are not included in the $597/month price. These charges are deducted from a prepaid usage wallet associated with Customer's account as usage occurs. When the wallet balance falls below a designated threshold, the Company will automatically recharge the wallet by charging the payment method on file. Customer authorizes these recurring wallet recharge charges as a condition of continued use of Voice AI and Conversation AI features.

2.4 Failed Payments. If a payment fails, the Company may suspend access to the Service until payment is successfully processed. Repeated failed payments may result in account cancellation.

2.5 Taxes. Fees do not include applicable sales, use, or similar taxes. Customer is responsible for any such taxes, excluding taxes based on the Company's net income.

3. Term, Cancellation, and Renewal

3.1 Term. This is a month-to-month subscription with no minimum commitment period.

3.2 Automatic Renewal. The subscription fee will renew automatically each billing period (monthly, or annually if Customer has elected annual billing) unless cancelled by Customer in accordance with Section 3.3.

3.3 Cancellation. Customer may cancel the subscription by providing the Company at least 30 days' written notice prior to the next billing date, sent to [email protected]. The subscription remains active, and billable, throughout this 30-day notice period. Cancellation will take effect at the end of the notice period.

3.4 No Refunds; No Proration. The one-time setup fee is non-refundable once the Setup Call has been scheduled or completed, as it compensates time and labor already incurred. Monthly subscription fees already charged are non-refundable. If Customer is on an annual billing plan, the annual fee is non-refundable and will not be prorated for any unused portion of the year upon cancellation, regardless of when during the year cancellation notice is given.

4. Onboarding and Custom AI Configuration

The Setup Call is required to configure Voice AI and Conversation AI for Customer's specific business. The Company will make commercially reasonable efforts to schedule the Setup Call promptly after purchase, but does not guarantee a specific go-live date. Timeliness and accuracy of information provided by Customer during the Setup Call directly affects the quality and speed of configuration. Delays caused by Customer's unavailability or incomplete information are not the responsibility of the Company.

5. AI Technology; No Guarantee of Results

5.1 Nature of AI Tools. Voice AI and Conversation AI are automated software tools. While configured to represent Customer's business accurately, these tools may occasionally misunderstand a caller or texter, provide an imperfect response, or fail to complete a requested action. Customer acknowledges that AI-generated communications are not reviewed by a human prior to delivery in real time.

5.2 No Guarantee of Leads, Bookings, or Revenue. The Company makes no guarantee regarding the number of calls answered, leads captured, appointments booked, or revenue generated through use of the Service.

5.3 Underlying Platform Fair Use. The Service is built on underlying third-party platform infrastructure (currently HighLevel) that is subject to its own fair-use and acceptable-use policies. Excessive, abusive, or anomalous usage, as determined by the underlying platform provider, may result in throttling or temporary limitation of AI features outside the Company's control. The Company will make commercially reasonable efforts to notify Customer if this occurs.

6. Intellectual Property

6.1 Customer Materials. Customer grants the Company a limited license to use brand information, business details, and other materials Customer provides during the Setup Call solely for the purpose of configuring and delivering the Service.

6.2 Configuration Ownership. All AI prompts, scripts, bot configurations, and related setup work created by the Company for Customer's account (the "Configuration") are and remain the sole and exclusive property of the Company. Customer is granted a limited, non-transferable right to use the Configuration solely through the Service for as long as Customer's subscription remains active and in good standing. Customer acquires no ownership interest in, and has no right to retain, copy, export, or reuse the Configuration, in whole or in part, outside of the Service or following termination of this subscription for any reason. Upon cancellation or termination, the Company may disable Customer's access to the Configuration and related AI settings screens.

6.3 Company IP. All underlying software, platform technology, templates, and systems used to deliver the Service remain the sole property of the Company and/or its underlying technology providers.

7. Privacy

Use of the Service is also governed by the Company's Privacy Policy, available at https://roi-builder.com/privacy, which is incorporated into these Terms by reference.

8. Limitation of Liability

To the maximum extent permitted by law, the Company's total liability arising out of or related to these Terms or the Service shall not exceed the total amount paid by Customer in the three (3) months preceding the claim. In no event shall the Company be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities, even if advised of the possibility of such damages.

9. Indemnification

Customer agrees to indemnify and hold the Company harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from Customer's misuse of the Service, violation of these Terms, or violation of applicable law, including any claims arising from content or instructions Customer provides for use in AI configuration.

10. Modifications to These Terms

The Company may update these Terms from time to time. Material changes will be communicated to active Customers via email prior to taking effect. Continued use of the Service after such changes take effect constitutes acceptance of the updated Terms.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Ada County, Idaho, and the parties consent to the jurisdiction of those courts. [CONSIDER WITH YOUR ATTORNEY: whether to include an arbitration clause and/or class-action waiver, which many SaaS companies use but which has specific drafting requirements to be enforceable.]

12. Contact

Questions about these Terms can be directed to:

ROI Builder, LLC 3313 W Cherry Ln, Suite #1089 Meridian, ID 83642 Phone: 208-279-9517 Email: [email protected]